The following instructions outline the Standard Operating Procedures (SOP) for all Communications and Graphic design requests. The time to complete a project will vary depending on the type of request. All requests will be fulfilled in the order they are received. Please plan accordingly and be as thorough as possible when submitting a request.
General Rules/Things to Consider
The more time allotted for project completion, the better. Last minute or emergency requests will be difficult to accommodate, and the Communications Department cannot guarantee last-minute requests will be fulfilled.
Requested completion date for each project should be reasonable. This date should also be well in advance of the final due date to client.
Program Directors must manage client expectations up front and ensure they understand the Communications Department’s project request workflow.
For editing or proofing services, you are strongly advised to consider the length, density, and complexity of the document(s) when requesting a completion date. Be sure to plan accordingly.
For graphic design work, you are strongly advised to allow enough time for the ideation/concept, design, and revision phases. Please plan accordingly and reference the Creative Project Brief for detailed instructions on information to include with each submission.
Graphic design requests and editing or proofing services require a minimum of 72 hours for completion, but the more time the better.
Types of Requests (Not Limited to):
Graphic Design Support
Invitation/Flyer/Save the Date
Other (e.g. logo, advertisement, direct mailer)
Written Communication Support
Editing or Proofing Existing Document
Develop Copy or Content for New Document
Determine project needs with client, contracting officer, director, etc. and collect data or background information (i.e. the goal of the task, desired outcome).
Expedited/Emergency Requests for Work (48 HOURS, 2 CALENDAR DAYS TURN AROUND)
Occasionally, Bizzell staff/clients will need to request expedited communications support. An expedited or emergency communications request is something that needs to be completed within 48 hours, 2 calendar days or less.
When submitting an expedited/emergency request, please utilize the Communications & Graphic Design Request Form, send an email to the Director of Communications (cc: VP of Communications), AND call the Director of Communications to ensure receipt.
The Director of Communications will assign a Project Lead (writer/designer) to your request
Within 48 hours (or 2 business days), a meeting will be scheduled with your Project Lead to discuss details of the request.
After the meeting and a reasonable deadline has been agreed upon, work will commence.
The Project Lead will submit the completed project to the respective staff member.
Staff will send revisions (if needed) to the Project Lead and a new completion date will be negotiated.
Revision requests can be sent directly to the Project Lead via email with the Director of Communications copied on all emails. All other communication (i.e. phone calls, in-person meetings) must go through the Director of Communications.